Useful Links
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Useful Telephone Numbers and Links:

RETIREMENT BENEFITS for all former Employees:

»» For Syntex/Roche Retirees with monthly benefits <$1,000 & who started receiving their benefits on or before June 1, 2017:
Phone: 1-800-842-3068.  Customer Hours: 8:00 AM to 5:00 PM (ET)
Email:  Website:

»» For All Other Syntex/Roche Retirees:
As of September 1, 2020 Alight Solutions is the new pension and post-employment healthcare administrator for the Consolidated Roche Retirement Plan.
*→ Alight Solutions is your primary contact for information regarding pension, post-employment current healthcare benefit coverage, monthly premiums, and for change of address, reporting a lost check, direct deposit problems, starting or changes to direct deposit, changes to income tax withholding amounts, etc.

 Alight Service Center  P.O. Box 661096  Dallas, TX 75266-1096
 Phone: 1-833-882-3585. Hours: 9:00 am to 9:00 pm ET, Monday thru Friday.  International: 669-210-8658.

The UPoint Mobile HR app can be downloaded to your smartphone or tablet from the Apple or Google store.

»» SYVA Retirement Fund:
Celanese Pension Plan Administrator
P.O. Box 25408 Pittsburgh, PA 15220
Telephone: 800-331-2363

MEDICAL PLANS for Retirees:

»» HORIZON BLUE CROSS BLUE SHIELD (Indemnity and PPO),  Select PPO,  Health Choice PPO
Group # 75036.  Customer Service: 1-888-739-8656.  Website:
Horizon Blue Cross Blue Shield of New Jersey
3 Penn Plaza  Newark, NJ 07105

Website: Choose your region from the dropdown menu.
Kaiser California HMO Medical Plans
Northern California Group #35200
Attn: California Claims
P.O. Box 12923  Oakland, CA 94604-2923
Tel: 1-800-464-4000  Fax 1-866-899-6021

Southern California Group #20512
Attn: Claims Administration
P.O. Box 7004  Downey, CA 90242-7004
Tel: 1-800-464-4000  Fax: Not available, must be mailed.

Kaiser NW HMO Medical Plan
Oregon and Washington Kaiser Permanente Group #20512
Mail: KPNW One Stop KPB-4 NW  500 NE Multnomah St., Suite 100  Portland, OR 97232
Tel: Portland: 503-813-2000.  All other areas: 1-800-813-2000.  Hours:8 a.m. to 6 p.m

DENTAL PLAN For Retirees:
DELTA DENTAL Group #5860.  Phone: 1-800-873-6493.  Website:
Claims and other correspondence to:
 Delta Dental of New Jersey
 1639 Route 10  P.O. Box 222  Parsippany, NJ 07054.

PRESCRIPTION PLAN for United Healthcare Medical Plan members:
OPTUMRx  Group # 751992.  Phone: 1-844-579-7782  Customer Service: 1-888-264-0749.
OptumRx website:  or  United Healthcare website:

Prescription Plan Benefit link listing Roche drug availability for some participants in the Roche/Syntex Health Insurance Plans.

Note: The Kaiser Permanente Prescription Plan is combined in the KAISER PERMANENTE HMO and Rx PLAN.

· A vision plan is not available from Roche.
· Vision/eye care coverage is available with the Kaiser plan.

Reference Information

MEDICARE HOTLINE  Phone: 1-800-MEDICARE (1-800-633-4227).  Website:
For general Medicare info. The website provides an official program profile, plan details, publications, and contacts. It also features FAQs, nursing home comparisons, and Spanish translation.

KAISER PERMANENTE General information  Website:
Learn about this not-for-profit health maintenance organization, its locations and its health-care plans. Includes a health information database.

ROCHE Corporate Website:

STANFORD FEDERAL CREDIT UNION  Phone: 650-723-2509 or 1-888-723-7328.  Website:

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